Privacy Policy

Effective date: October 29, 2026

This Privacy Policy explains how Film Crafters Agency LLC, a Florida limited liability company doing business as "FilmCrafters." ("FilmCrafters," "we," "us," or "our"), collects, uses, shares, and protects personal information when you visit fcrafters.com (the "Site"), book a call with us, receive messages from systems we operate, or otherwise interact with us.

1. Information we collect

Information you give us

Contact details: name, email address, phone number, and business name. On this Site, the only place we ask for a phone number is the chat widget.
Business information: details you share about your business, such as how you receive leads, the tools you use, and your goals.
Communications: the content of emails, messages, and calls with us, including call notes and, with your permission, recordings or transcripts.
Billing information: if you become a client, the details needed to invoice you. Payments are handled by third-party payment processors; we do not store full card numbers.

Information collected automatically

Server logs: our hosting provider records standard technical data, such as IP address, browser type, device type, pages requested, and the date and time of the request, for security and reliability.
Consent preference: we store your cookie choice in your browser so we don't ask you on every visit.
Optional analytics: only if you allow it in our cookie banner, we may collect aggregated information about how visitors use the Site.

Information from third parties

When you book a call, our scheduling provider, Cal.com, shares the details you enter (such as your name, email, and any notes) with us, and the call itself takes place on Google Meet. Cal.com and Google process that information under their own privacy policies. The booking calendar on our homepage is provided by Cal.com and loads when you scroll to the booking section.

When you start a conversation in the chat widget on our Site, the name, email, phone number, and messages you enter are sent to us through our customer messaging platform, which we use to reply to you by chat, email, or text message.

The interactive demo and the lost-job calculator on our homepage run entirely in your browser. We do not receive or store the numbers or replies you enter there.

2. How we use information

We use personal information to:

respond to inquiries, schedule and hold calls, and prepare demos and proposals;
provide, operate, and support the services you ask for;
send service-related messages, such as confirmations, reminders, and updates;
send occasional marketing emails if you have agreed to receive them (you can unsubscribe at any time);
improve the Site and our services;
protect the Site, our business, and our users from fraud, abuse, and security threats; and
comply with legal, tax, and accounting obligations.

We do not sell personal information, and we do not use it for cross-context behavioral advertising.

3. Use of artificial intelligence

We use artificial intelligence ("AI") tools in our work, and some of the systems we build for clients include AI features. Specifically:

Internal work: we may use AI tools from third-party providers to help draft documents, summarize call notes, transcribe meetings (with your permission), write code, and analyze business information you share with us.
Client systems: systems we build may use AI to answer calls or messages (for example, AI voice agents or chat assistants), categorize leads, or suggest replies. These systems are configured to identify themselves as automated where the law requires it.
Provider terms: when we send information to an AI provider, we use business or API services whose terms say customer data is not used to train their general models, wherever such an option is available.
No automated decisions with legal effect: we do not use AI to make decisions about you that produce legal or similarly significant effects.
Human review: AI output can be inaccurate. We review AI-assisted work before relying on it for important decisions.

Please avoid sharing sensitive personal information (such as health, financial account, or government ID details) with us or with any AI system we operate unless it is necessary.

4. Text messages (SMS)

If you give us your mobile number through the chat widget on our Site and agree to receive text messages, Film Crafters Agency LLC may text you about your inquiry, such as replies to your questions, scheduling and reminders for calls you book, and follow-up about the services you asked about. Consent to receive text messages is not a condition of any purchase. Message frequency varies. Message and data rates may apply.

Text HELP for help, STOP to unsubscribe. See the SMS Terms for details.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

If you receive texts from a business whose messaging system we operate, that business is responsible for those messages under its own terms and privacy policy (see Section 7).

5. Cookies and similar technologies

Cookies and similar technologies (such as browser local storage) are small pieces of data stored on your device. We group them as follows:

Strictly necessary: needed for the Site to work and to remember your cookie choice. These are always on.
Analytics (optional): help us understand how visitors use the Site. Off unless you allow them.
Marketing (optional): help us measure advertising. Off unless you allow them.

Our fonts are hosted on our own server, so loading the Site does not send your information to a font provider. The embedded booking calendar is provided by Cal.com, which may use its own strictly necessary cookies or storage to show available times and complete a booking. The chat widget may use strictly necessary storage to keep your conversation open while you browse. At the date above, the Site uses no optional cookies. If we add any, they will only run after you agree in our cookie banner.

You can change your choice at any time by clicking "Cookie settings" at the bottom of any page, or by clearing your browser's stored data. We honor the Global Privacy Control (GPC) signal as a request to opt out of the sale or sharing of personal information.

We share personal information only as described here:

Service providers that help us run our business, such as website hosting, scheduling, email, CRM, telephony and messaging, AI, accounting, and payment providers. They may use the information only to provide their services to us.
Legal requirements: when required by law, subpoena, or court order, or to protect our rights, safety, or property, or that of others.
Business transfers: in connection with a merger, sale, or transfer of all or part of our business, subject to this policy.
With your consent or at your direction.

7. Data we process for clients

When we build or operate a system for a client business (for example, a missed-call text-back or a review request flow), that business decides what information its customers provide and how it is used. In that role we act as a service provider or processor on the client's behalf and follow its instructions. If you received a message from one of our clients, please contact that business about your information. We will help them respond.

8. Data retention

We keep personal information only as long as needed for the purposes in this policy: generally for the length of our relationship with you, plus the period required for legal, tax, and accounting purposes or to resolve disputes. Inquiry information from people who do not become clients is generally deleted within 24 months. When information is no longer needed, we delete or anonymize it.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted connections (HTTPS) and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. International transfers

We are a U.S. company, and our team and service providers may operate in the United States and other countries, including Colombia. Your information may be processed in countries whose data protection laws differ from yours. Where required, we use appropriate safeguards for these transfers, such as Standard Contractual Clauses.

If you are in the European Union, European Economic Area, or United Kingdom, we process your personal information on these legal bases: to take steps at your request before entering into a contract and to perform a contract; our legitimate interests in running and improving our business and responding to inquiries; your consent (for example, optional cookies and marketing emails), which you can withdraw at any time; and compliance with legal obligations.

You have the right to access, correct, delete, restrict, or object to the processing of your personal information, and to data portability. You also have the right to lodge a complaint with your local data protection authority.

12. Rights in California (CCPA/CPRA)

If you are a California resident, you have the right to:

know what personal information we collect, use, and disclose, and to access it;
request deletion of your personal information;
correct inaccurate personal information;
opt out of the sale or sharing of personal information (we do not sell or share it as those terms are defined); and
not be discriminated against for exercising these rights.

In the past 12 months, we collected the categories of information described in Section 1 (identifiers, commercial information, internet or network activity, and professional information) from the sources and for the purposes described above, and disclosed them only to the service providers described in Section 6. We do not knowingly collect sensitive personal information for the purpose of inferring characteristics about you. Residents of other U.S. states with privacy laws may have similar rights, and we will honor them.

13. Exercising your rights

To make a request, email us at the address below with the subject "Privacy request." We will verify your identity before acting on a request, and we will respond within the time required by law (generally 30 days under the GDPR and 45 days under the CCPA). You may use an authorized agent; we may ask for proof of the agent's authority.

14. Children

Our Site and services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has given us personal information, please contact us and we will delete it.

15. Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it last changed. If we make material changes, we will post a notice on the Site.

16. Contact us

Film Crafters Agency LLC
11485 SW 100 Terrace, Miami, FL 33176
Email: nat@fcrafters.com
Phone: +1 (754) 298-6038
Website: fcrafters.com